We believe transparency is the foundation of trust. This Privacy Policy clearly explains how 1xcinta collects, uses, and protects your personal information in accordance with Malaysian law.
Your privacy is not merely a legal obligation to us — it is a core value that shapes every decision made on the 1xcinta platform.
All data transmitted between your device and 1xcinta servers is protected by 256-bit SSL encryption. Sensitive data such as banking information and passwords is stored in encrypted format and cannot be decrypted by any party, including our own staff.
You have full control over your personal data. Through your account panel, you can view, update, or request deletion of your data at any time. 1xcinta will not retain data that is no longer needed once your account is closed.
1xcinta operates in full compliance with the Personal Data Protection Act 2010 (PDPA). We have appointed a dedicated data protection officer to ensure all data handling processes consistently meet the requirements of applicable law.
1xcinta has never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your data is only shared with a limited set of operational partners necessary to deliver the services you use.
Your personal data is retained only for as long as necessary for the stated purposes or as required by law. Once the retention period ends, data will be securely deleted using certified deletion procedures.
In the event of any security incident involving your data, 1xcinta will notify you within 72 hours of the incident being identified. We will also take immediate action to contain the impact and prevent such an incident from recurring.
This policy complies with Malaysia's Personal Data Protection Act 2010 and international best practices.
This Privacy Policy is issued by 1xcinta Entertainment Ltd. ("1xcinta", "we", "our platform") and applies to all users who register, browse, or use any services provided through the website 1xcinta.pro and our official mobile app.
We take user privacy very seriously. This document is written in clear, plain language so you truly understand what happens with your personal information — not just vague legal statements. We want you to make decisions based on accurate information.
This policy covers all aspects of personal data handling, including the collection, storage, use, sharing, and deletion of your information. By continuing to use the 1xcinta platform after reading this policy, you agree to the terms stated herein.
This policy is written in English for the convenience of our users. In the event of any inconsistency with other translated versions, this English version shall prevail and serve as the official reference.
1xcinta only collects data that is strictly necessary to provide a secure, efficient, and legally compliant service. The following are the categories of data we collect:
In certain cases, we may receive information from payment providers, identity verification agencies, or partners who assist us in conducting security checks and fraud prevention. All such data is handled to the same protection standards as data you provide directly.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information | Registration & KYC verification | Duration of active account + 7 years |
| Contact Information | Communication & support | Duration of active account + 2 years |
| Financial Data | Transaction processing | 7 years (legal requirement) |
| Game Session Data | Service improvement | 2 years |
| Technical Data | Security & fraud prevention | 90 days |
1xcinta uses your personal data for legitimate and specific purposes. We do not use your data for any purpose beyond those stated below without first obtaining your separate consent.
Your personal data is used to create and manage your account, process deposits and withdrawals, verify your identity during the KYC process, and grant you access to all games and features on the 1xcinta platform.
Technical information such as IP addresses, login patterns, and device data is used to detect and prevent suspicious activity, unauthorized access attempts, and platform abuse. This is to protect your interests as a user.
Certain data is retained and used due to legal compliance requirements, including anti-money laundering (AML) obligations, tax compliance, and cooperation with competent authorities when required under proper legal procedures.
Aggregated data that does not identify individuals is used to analyze usage patterns, improve platform design, and develop better new features for users. This data cannot be traced back to any specific individual.
With your consent, we may send notifications about promotions, bonus offers, and platform updates. You may withdraw this consent at any time through your account settings or by contacting our support team.
1xcinta does not make any automated decisions that have a significant impact on you based solely on data profiling, without human intervention. Every important decision such as account closure or withdrawal rejection is reviewed by our team.
1xcinta does not sell or rent your personal data to any party. However, in operating the platform, we need to share data with the following limited categories of parties:
Payment providers such as FPX, DuitNow, Touch 'n Go, and GrabPay services need to receive the transaction information required to process payments. They are bound by strict data protection agreements and may only use your data for transaction processing purposes.
Gaming software companies, cloud server providers, and technical infrastructure service providers may have limited access to data necessary to perform their services. All such providers have signed binding confidentiality agreements.
1xcinta will disclose personal data to government authorities or law enforcement when required to do so through valid legal processes such as court orders or official requests from relevant agencies. We will not voluntarily disclose data beyond these requirements.
1xcinta does not share personal data with third-party advertising companies, data brokers, or any marketing organisations. If you receive a communication claiming to be from 1xcinta but requesting sensitive information, please contact our support team immediately as it may be a fraud attempt.
Protecting your data from unauthorized access, loss, or misuse is 1xcinta's top priority. We continually invest in security infrastructure to ensure your data remains protected at all times.
While we take all reasonable steps to protect your data, security also depends on your own actions. Keep your password strong and unique, never share your login credentials with anyone, and always log out on shared devices. Use a secure Wi-Fi network when accessing your account.
1xcinta uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse a website.
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 1xcinta platform. Essential cookies cannot be disabled as they are required for your session security.
1xcinta does not use third-party advertising tracking cookies. We do not permit advertising networks to collect data about your browsing habits through our platform.
As a 1xcinta user, you have certain rights regarding your personal data under PDPA 2010 and our internal policies. We are committed to making it easy for you to exercise these rights without unnecessary obstacles.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 working days.
If your data is inaccurate or out of date, you have the right to request a correction and we will update it promptly.
You can request the deletion of your personal data, subject to mandatory legal retention requirements.
You have the right to object to the processing of your data for direct marketing purposes at any time, with no penalty.
You can request your data in a machine-readable format for transfer to another service provider.
In certain circumstances, you can request that we restrict the processing of your data while an issue is being resolved.
To exercise any of the above rights, contact our data protection officer by email at [email protected] or via live chat within the platform.
The 1xcinta platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from minors. Our registration process is designed to verify user age through rigorous KYC checks.
Should we discover that personal data from a minor has been unintentionally collected, we will promptly delete that data and close the account in question. If you become aware that a minor has registered a 1xcinta account, please contact our team immediately so that appropriate action can be taken.
If you are a parent or guardian who becomes aware that your child has accessed the 1xcinta platform, please contact our customer support immediately. We will close the account and ensure all related data is deleted within 48 hours.
In the course of its global operations, 1xcinta may need to transfer your personal data to servers or facilities located in other countries. Such transfers are only carried out when necessary and with adequate safeguards in place.
All international data transfers are carried out with appropriate contractual safeguards, including standard data protection clauses that ensure your data receives a level of protection equivalent to that in Malaysia. 1xcinta will not transfer your data to countries without adequate data protection laws without appropriate additional safeguards.
1xcinta reserves the right to update or modify this Privacy Policy from time to time. Changes may be necessary due to updates in legislation, new technologies, or improvements to how we operate our services.
For significant changes, we will notify you via in-platform notifications and your registered email address at least 14 days before the changes take effect. The "Updated" date at the top of this document will always reflect the date of the latest version.
You are encouraged to review this policy periodically. Continued use of the 1xcinta platform after the effective date of any changes constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account before those changes take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, we encourage you to reach out to us. Our data protection team is ready to assist you.
We are committed to responding to all privacy inquiries within 5 business days. For more formal data subject rights requests, the processing time is up to 21 business days as permitted by law.
1xcinta Entertainment Ltd. — Registered address available upon request via our official email. For complaints that cannot be resolved internally, you have the right to refer the matter to the Department of Personal Data Protection Malaysia.
Answers to the most frequently asked questions by 1xcinta users regarding data protection and privacy.
Your personal data is protected by enterprise-grade security systems and a transparent privacy policy. Register today and enjoy a safe, fair, and responsible gaming experience with 1xcinta.